Frequently Asked Questions

Yes, you must be a resident of Ontario to receive virtual care from our naturopathic doctors. We are licensed by the College of Naturopaths of Ontario (CONO) and can only provide services to patients within the province.

You'll need:

• A device with internet connection (computer, tablet, or smartphone)
• A webcam and microphone (built-in or external)
• A private, quiet space for your appointment
• The video call link we'll email you before your appointment

No special software downloads are required — our PHIPA-compliant video platform works directly in your web browser.

Absolutely! We can order standard bloodwork through provincial labs (LifeLabs, Dynacare) and send requisitions to a location convenient for you. We also work with specialty labs for comprehensive testing when needed. Once your results are available, we'll review them together during a follow-up appointment and adjust your treatment plan accordingly.

After your consultation, you'll receive a detailed treatment plan via email including supplement recommendations and any prescriptions. Supplements can be ordered from professional dispensaries that ship directly to your home, or picked up from health food stores. Prescriptions can be filled at your local pharmacy or through online compounding pharmacies we work with. We make it as convenient as possible for you.

Yes! Virtual naturopathic care is just as comprehensive as in-person visits. We still conduct thorough health history assessments, discuss your symptoms in detail, review lab results, and create personalized treatment plans. While we can't perform physical exams remotely, the vast majority of naturopathic care focuses on understanding your story, identifying root causes, and supporting your body's healing capacity — all of which can be done effectively through video consultations.

Most extended health insurance plans that cover naturopathic medicine will also cover virtual appointments. Coverage is the same whether you see us online or in person. After your visit, we'll provide you with a detailed receipt that you can submit to your insurance provider. We recommend checking your specific plan's coverage limits and requirements before booking.

15-Minute Connection Call (Free): Get to know each other and discuss whether we're the right fit for your health goals.

Initial Consultation (60-90 minutes): Comprehensive health history review, discussion of current concerns, assessment, and personalized treatment plan with dietary, lifestyle, and supplement recommendations.

Follow-Up Visits (30-60 minutes): Progress check-ins, treatment adjustments, lab review, and ongoing support.

Yes, absolutely. We use PHIPA-compliant (Personal Health Information Protection Act) video conferencing platforms that meet Ontario's strict healthcare privacy standards. All consultations are encrypted, and your health information is stored securely in our electronic health records system. Your privacy and confidentiality are our top priorities.

We understand that life happens! Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. You can do this through your booking confirmation email or by contacting us directly. Cancellations with less than 24 hours notice may be subject to a fee. We appreciate your understanding as this helps us serve all our patients effectively.

In Ontario, naturopathic doctors have prescribing rights for certain medications including bioidentical hormones, thyroid hormones, and some others within our scope of practice. We focus primarily on natural therapeutics (herbs, supplements, lifestyle medicine) but can prescribe when clinically appropriate. We'll discuss all treatment options during your consultation.